Customer service automation
Automate your website's customer service without losing the human touch
The same questions come up on your website every day: prices, services, availability, next steps. DUBUB's AI concierge answers them, guides the visitor, qualifies the request and hands it to the right person on your team, in French, English and Spanish.
What the AI concierge takes care of
- Custom conversational concierge
- Guidance to existing pages and sections
- Relevant complementary recommendations
- Progressive qualification and request preparation
- Transmission to the right recipient per the agreed rules
- Lead centre and essential statistics
What stays in your team's hands
The concierge relies on the information approved by your business. What it cannot confirm itself, such as a specific price, availability or a booking, it passes on to your team with the context of the exchange.
Automation therefore takes the repetitive questions; the decisions and the relationship stay with you.
How many requests?
- Conversations included per monthStandard: 750; Complete: 1,500
- Recipient departmentsStandard: Up to 3; Complete: Up to 6
- Business journeysStandard: Up to 3; Complete: Up to 6
- Additional capacityAvailable with your approval
Connecting the concierge to your tools
Once the experience is validated, the concierge is integrated into your site. Depending on the needs of the project, it can be connected to your existing tools to make passing on and following up requests easier.
- External integrationsOptional, unless stated in the quote
- Third-party provider feesBilled separately
Before automating: knowing what to automate
Not every task is worth automating. Our consulting services start with a diagnostic of your operations, which shows where automation and artificial intelligence bring a real gain.
See it at work
SophIA, our own AI concierge, answers on this site. Try immersive mode or ask for a demonstration tailored to your business.